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The Customer Operating Layer

Every customer conversation. One intelligent platform.

Every channel. Every message. Every voice. Understood as one continuous conversation.

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One Conversation

Customers don’t care which channel they use. They care about being understood.

Not five conversations. One.

M Maya R. One customer · one thread Understood
WhatsApp

Is the blue jacket still in stock?

Instagram

Do you ship to Berlin?

Messenger

Can I change it to size M?

Voice

And confirm my delivery date?

Engage

All set, Maya — size M, shipping to Berlin, free 30‑day returns. Arrives Friday.

The Platform

Meet Engage.

Every conversation, every channel, every customer — in one place.

Intelligence

It learns your business. Then it answers like you.

Connect your content. Engage turns it into accurate, on‑brand answers — with sources.

  • Trained on your own knowledge
  • Answers in your brand voice
  • Always cites where it came from
Omnichannel

Every channel. One history.

WhatsApp, Instagram, Messenger, Telegram, web and voice — unified into a single, continuous customer history.

One inboxOne profileOne history
The Human Inbox

One inbox. Every conversation. Zero lost leads.

When the AI hands over, your team takes over — in one shared, real-time inbox that scores leads, automates follow-ups and keeps every channel in a single history.

  • AI Copilot on every replySummaries, rewrites & intent in one click
  • Never lose a hot leadAuto lead-scoring + timed follow-ups
  • Your whole team, in syncRoles, @mentions & live collision alerts
  • 0% faster first response 0x more leads followed up 0/7 automated coverage 0% conversation audit trail

Unified Omnichannel Inbox

WhatsApp, Instagram & Telegram land in one continuous thread — with the full customer history attached.

WhatsApp Instagram Telegram

AI Copilot

One-click conversation summaries, reply rewrites (improve, expand, fix grammar) and automatic intent detection — powered by your Azure OpenAI model.

Summarize Rewrite Detect intent

Lead Scoring & Grades

Every conversation is scored in real time from engagement, intent and keywords, then graded Hot, Warm or Cold so agents chase the right people first.

Hot Warm Cold

Lifecycle Stages

Track each customer from New lead → AI handling → Human active → Won or Lost, with a clean pipeline the whole team can read at a glance.

New lead Human active Won / Lost

Follow-Up Automation

WhatsApp 24-hour-compliant auto follow-ups, manual scheduling, smart reopen when a customer replies, and hands-off auto-close for dormant chats.

24h-safe Smart reopen Auto-close

Smart Queues & SLA

Instant queues — Needs reply, Follow-up due, Waiting, New leads, Low priority — with priority flags and SLA-breach alerts so nothing slips.

Needs reply Follow-up due SLA alerts

Team Collaboration

Assign chats to agents, tag teammates with @mentions, see who is viewing a thread live (collision detection) and run bulk actions across many chats.

Roles @mentions Bulk actions

Canned Responses

Personal & shared team presets with dynamic variables and slash-shortcodes — send perfect, on-brand replies in a keystroke.

Variables Shortcodes Team presets

Customer 360 & Analytics

An extended customer profile, a cross-channel activity timeline, a full audit log of every action and a live analytics dashboard for the whole desk.

Profile Timeline Audit log

Turn conversations into customers — without dropping a single message.

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Voice

Now it can talk. Real conversations, out loud.

Engage answers the phone, understands intent and replies in a natural voice — in real time.

< 300msresponse 30+languages 24/7always on
AI Agents

It doesn’t just reply. It gets things done.

Give Engage a goal. It reasons, uses your tools and completes the task — start to finish.

Calls your APIs Books & schedules Updates your CRM
How it works

From message to done.

One request flows through understanding, your tools and a human when needed — automatically.

Outcomes

It shows up in the numbers.

More resolved, faster replies, higher conversion — measured, not promised.

0% Conversations auto‑resolved
0× Faster first response
+0% Conversion lift
0/5 Customer satisfaction
Growth
Enterprise

Built for trust at scale.

Security Encrypted end to end.
Compliance SOC 2 · GDPR · ISO 27001.
Reliability 99.99% uptime, multi‑region.
Scale Millions of conversations daily.
SOC 2 Type II GDPR ISO 27001 Data residency SSO / SAML 99.99% SLA
Integrations

Fits the stack you already run.

Connect your CRM, calendar, billing and chat tools. Engage doesn’t just answer — it acts across all of them.

Pricing

Flexible Pricing.

Pick a plan, go live today. Every tier costs a fraction of a single human support agent — and never sleeps.

Free

Free chatbot plan

$0 /mo
  • Unlimited messages
  • All channels: WhatsApp, Instagram, web & voice
  • Access 1 AI features
  • No setup fees · cancel anytime
Start with Free

14-day money-back guarantee · Secure payments via Stripe · Upgrade or downgrade any time.

Questions

Everything you’re wondering, answered.

The honest answers SMB owners ask us before they switch.

No. Engage is fully no-code. Connect your channels, paste in your knowledge, and your AI is answering in minutes. If you can use WhatsApp, you can run Engage.

Yes. Import your existing FAQs, help docs and past conversations, and Engage picks up where your old tool left off — usually with better answers. No long migration project.

Your data stays yours. Conversations are encrypted in transit and at rest, never sold, and never used to train public models. You can export or delete everything at any time.

WhatsApp, Instagram, Messenger, Telegram, your website widget and voice — all replying from one shared brain and one unified inbox, so every customer gets the same memory and tone.

Most teams are live the same day. Sign up, connect a channel, add your knowledge, and turn it on. No setup fees, no sales call required.

Absolutely. Plans are month-to-month with no lock-in, and there is a 14-day money-back guarantee if Engage is not the right fit.

Still have a question? Talk to us

The Customer Operating Layer

One platform. Every customer.

Bring every conversation into one intelligent place. Start in minutes.

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No credit card required.